Returns & refunds

Returns & Refunds Policy 

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help make it right. 

Α. Return Eligibility 

1. Time frame 

You have 15 calendar days from the date you received your order to initiate a return request. The return period begins on the delivery date shown on your tracking information or carrier confirmation. You must submit a return request within this time frame, even if you haven't shipped the item back yet. 

2. Condition Requirements 

To be eligible for return, items must meet ALL of the following conditions: 

Unused & Unopened:

• Product must be in original, unused condition 
• Seals and safety packaging intact 
• No signs of use, testing, or application 

Original Packaging:

• Item must be in original packaging 
• All included materials, inserts, and documentation included 
• Packaging undamaged and suitable for return shipping 

Resalable Condition:

• Product must be in condition suitable for resale 
• No contamination, exposure, or deterioration 
• Labels and product information intact 

3. Non-Returnable Items 

The following items CANNOT be returned for health, safety, and quality reasons: 

Opened Products:

• Any product with broken seals or opened packaging 
• Partially used items 
• Products exposed to contamination 

Damaged by Customer: Items damaged due to misuse, improper storage, or mishandling 

Β. Return Process 

Follow these steps to return an item: 

Step 1: Submit Return Request 

Online Request (Recommended):

1. Log in to your Invertobee account 
2. Go to "My Orders" or "Order History" 
3. Find the order containing the item(s) you wish to return 
4. Click "Returns" 
5. Please complete the form with all details available 
6. Submit your request 

Email Request:

If you cannot access your account, email sales@invertobee.com with: 

• Your order number 
• Item(s) you wish to return 
• Reason for return 
• Photos (if item is damaged or defective) 

Request Deadline: Submit your return request within 15 calendar days of receiving your order. 

Step 2: Await Approval 

Review Time: We'll review your return request within 1-2 business days. 

Approval Notification: You'll receive an email with: 

• Return authorization (if approved) 
• Return shipping address 
• Return instructions 
• Any special packaging requirements 

Denial Notification: If your return request doesn't meet our eligibility criteria, we'll explain why and offer alternative solutions where possible. 

Step 3: Ship the Item 

After Receiving Approval:

Package Securely:

• Use original packaging if possible 
• Protect item from damage during transit 
• Include all original materials and documentation 
• Remove or cover any old shipping labels 

Include Documentation:

• Print and include your return authorization email 
• Write your order number clearly on the package 

Ship to Address Provided: Use the return address specified in your approval email

Choose Trackable Shipping:

• Use a shipping method with tracking 
• Keep your tracking number and receipt 

Shipping Timeframe: Ship your return within 14 days of receiving return authorization. 

Step 4: Return Received 

Inspection: Once we receive your return: 

• We'll inspect the item to verify it meets return conditions 
• Inspection typically takes 2-3 business days 

Notification:

We'll email you to confirm: 

• Receipt of your return 
• Inspection results 
• Refund approval or any issues 

C. Refunds 

Refund Processing 

Approved Returns: Once your return is approved after inspection: 

• Refund will be issued to your original payment method 
• You'll receive email confirmation with refund details 

Processing Time:

• Credit/Debit Card: 5-10 business days (depending on your bank) 
• PayPal: 3-5 business days 
• Bank Transfer: 3-7 business days 

Bank Processing:

Please note that refund timing depends on your financial institution's processing time. Contact your bank if you don't see the refund after the time frames above. 

Refund Amount: 

Product Cost: Full product price refunded for eligible returns. 

Original shipping charges are non-refundable unless: 

• Item was damaged or defective upon arrival 
• We shipped the wrong item 
• Item significantly differs from description 

Return Shipping: Return shipping costs are your responsibility (see Shipping Costs section below). 

Partial Refunds: Partial refunds may be issued if: 

• Item shows signs of use or damage 
• Item is missing parts or accessories 
• Item is returned significantly after approval 

We'll notify you before issuing any partial refund. 

Refund Method 

Refunds are issued to the payment method used for the original purchase: 

• Credit/debit card refunded to same card 
• PayPal refunded to PayPal account 
• Bank transfer refunded to originating account 

Alternative Methods: In rare cases where refunding to the original method isn't possible, we'll contact you to arrange an alternative. 

D. Shipping Costs 

Return Shipping 

Customer Responsibility:

You are responsible for the cost of return shipping unless: 

• Item is defective or damaged 
• We shipped the wrong item 
• Item doesn't match description 

Shipping Method:

Choose a trackable shipping method: 

• Protects you if package is lost 
• Allows us to track return progress 
• Provides proof of return 

Cost Estimates:

• Within Greece: €4-15 depending on weight and carrier 
• EU Countries: €10-30 depending on weight and carrier 
• International: €20-50 depending on weight and destination 

Untracked Returns: We are not responsible for returns lost in transit if you choose untracked shipping. 

Original Shipping Charges 

Non-Refundable: Shipping charges from your original order are not refunded unless the return is due to our error or product defect.

Example:
If you paid €10 shipping on your order and return an item, you'll receive a refund for the product cost only, not the €10 shipping fee. 

E. Damaged or Defective Items 

If your item arrives damaged or defective, we'll make it right. 

Reporting Damage 

Timeframe: Report damaged or defective items within 7 days of delivery. 

How to Report: send us an email sales@invertobee.com with: 

• Your order number 
• Description of the damage or defect 
• Clear photos showing: Damaged product or packaging, Defect or issue 

Resolution Options: We'll offer one of the following: 

• Replacement: Free replacement shipped at no cost to you
• Full Refund: Complete refund including original shipping costs